This Privacy Policy explains how ENGINEERING CONSULTANTS, INC. OF AR, operating as HAPGAMHUB (“we,” “us,” or “our”), collects, uses, discloses, and protects personal information when customers visit our website, purchase products, or contact us.
### 1. Information We Collect
We may collect:
- Name, billing address, shipping address, email, and phone number;
- Products purchased, order value, returns, exchanges, and refunds;
- Payment-related information;
- Account, login, preference, and cart information;
- Customer-service emails, photos, reviews, and survey responses;
- IP address, browser, device identifiers, access times, and page activity;
- Cookie preferences, marketing subscriptions, and advertising interactions; and
- Payment-verification, order-risk, and fraud-prevention information.
Full payment-card details are normally handled directly by payment processors. We may receive only a token, card brand, last digits, and transaction status.
Do not send full payment-card numbers, government identification numbers, or unnecessary sensitive information through ordinary email.
### 2. How We Use Information
We may use personal information to:
- Accept, process, ship, and administer orders;
- Process payments, returns, exchanges, and refunds;
- Provide support and transactional communications;
- Maintain accounts and shopping carts;
- Prevent fraud, abuse, and security incidents;
- Analyze, maintain, and improve the website;
- Send marketing with appropriate consent;
- Meet tax, accounting, regulatory, and legal obligations; and
- Establish, exercise, or defend legal claims.
### 3. Cookies
We and our providers may use essential, functional, analytics, and advertising cookies or similar technologies.
Essential cookies support the cart, checkout, security, and core functions. Other cookies may remember preferences, analyze website use, and measure or personalize advertising.
Customers can block or delete cookies through browser settings, although this may affect functionality. Where required, we will use a cookie banner or preference center to obtain consent and provide choices.
We will treat Global Privacy Control signals as opt-out requests to the extent required by applicable law.
### 4. Disclosure
We may disclose information as reasonably necessary to:
- Ecommerce hosting, cloud, and technical-support providers;
- Payment processors and financial institutions;
- Warehousing, logistics, and delivery providers;
- Customer-service, email, analytics, marketing, and advertising providers;
- Fraud-prevention, security, audit, insurance, accounting, and legal advisers;
- Government, regulatory, or law-enforcement authorities when legally required; and
- Parties involved in a merger, financing, reorganization, or asset sale.
We do not directly sell personal information for money. Some advertising or analytics activities may be considered a “sale,” “sharing,” or targeted advertising under certain U.S. state laws. If those laws apply to us, customers may opt out using the privacy controls made available on the website.
5. Marketing
With consent or as otherwise permitted by law, we may send promotional email. Customers may opt out using the unsubscribe link.
Customers who opt out may still receive order confirmations, delivery notices, refund notices, security messages, and other non-marketing communications.
### 6. Retention
We retain information only as reasonably needed to fulfill orders, maintain business and tax records, resolve disputes, prevent fraud, and comply with law.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely isolate it.
### 7. Security
We use administrative, technical, and organizational safeguards appropriate to the nature of the information and size of the business. No Internet transmission or storage system can be guaranteed completely secure.
Contact us immediately if you suspect unauthorized use of an account or personal information.
### 8. Cross-Border Processing
Information may be processed in the United States, Canada, or other countries where service providers operate. Their laws may differ from those where the customer lives.
We use appropriate contractual or other safeguards when required. Canadian users’ information may be accessible to foreign courts, law-enforcement, or national-security authorities as permitted by law.
### 9. Privacy Rights
Depending on location and applicable law, customers may have the right to:
- Request access to personal information;
- Correct inaccurate information;
- Request deletion;
- Obtain a portable copy;
- Withdraw consent or restrict certain processing;
- Opt out of targeted advertising or legally defined sale or sharing;
- Receive non-discriminatory treatment; and
- Appeal a decision or complain to a regulator.
To submit a request, email support@hapgamhub.shop with “Privacy Request” in the subject line and state the request type and state or province of residence.
We may verify identity and authority before responding. Rights may be limited by legal scope, verification requirements, and statutory exceptions.
### 10. Canadian Users
We limit collection, use, and disclosure of Canadian users’ personal information to identified and reasonable purposes and obtain meaningful consent when required.
Canadian users may request access or correction, withdraw consent, or complain to the Office of the Privacy Commissioner of Canada or an applicable provincial regulator.
### 11. Children
The website is not directed to children under 13, and we do not knowingly collect their personal information. Canadian users who are not old enough to provide valid consent in their province should use the website only through a parent or guardian.
Contact us if you believe a child has provided personal information.
### 12. Changes
We may update this Policy for business, technical, or legal changes. The revised version will be posted with a new effective date. We will provide more prominent notice or obtain consent when legally required.
### 13. Contact
Privacy contact: HAPGAMHUB Privacy Team
Email: support@hapgamhub.shop
Phone: +1 305 887 8800
Address: 3458 Lakeshore Drive, Tallahassee, FL 32312, United States