We currently ship to deliverable addresses in the United States and Canada. Certain remote locations, P.O. boxes, military addresses, or carrier-restricted destinations may be unavailable or may take longer. Available delivery methods are shown at checkout.
### Order Cutoff and Processing
Our order cutoff is 2:00 p.m. Eastern Time, Monday through Friday.
Paid orders received before 2:00 p.m. ET on a business day normally begin processing that day. Orders placed after the cutoff, on weekends, or on U.S. public holidays begin processing on the next business day.
Normal processing time is 1–2 business days. Processing time runs from payment confirmation until the order is handed to the carrier and does not include transit time. Preorders, backordered items, customized products, and products with a different stated timeframe are exceptions.
### Shipping Charges
- Merchandise subtotal of US$10.00 or more after discounts: free standard shipping.
- Merchandise subtotal below US$10.00 after discounts: US$3.99 standard shipping.
The threshold is calculated after discounts and before taxes, duties, or import charges. If Canadian prices are displayed in Canadian dollars, checkout may show the equivalent amount using the store’s conversion rate.
Expedited or special-handling services, when available, are priced separately at checkout.
### Estimated Transit Times
- United States: normally 5–8 business days after shipment.
- Canada: normally 5–8 business days after shipment.
These are estimates and not guaranteed delivery dates. Weather, peak periods, customs review, carrier delays, address issues, and circumstances outside our reasonable control may affect delivery.
### Tracking
When available, shipment confirmation and tracking details will be emailed after dispatch. Tracking may take 24–48 hours to update. Customers are responsible for providing a complete and accurate email and delivery address.
### Shipping Delays
If we cannot ship within the promised timeframe, we will provide a revised estimated shipping date and give you the choice to:
1. Consent to the delay; or
2. Cancel the unshipped item for a full refund.
You may request cancellation before shipment. We may be unable to stop an order once packing has begun or the carrier has received it.
### Canadian Import Charges
Unless checkout expressly states otherwise, Canadian orders may be subject to duties, import taxes, brokerage fees, or other government charges. These charges are the recipient’s responsibility and are not included in product prices or shipping charges collected by us.
If a parcel is returned because import charges were refused or delivery was rejected, the refund may be reduced by actual return-shipping and related costs to the extent permitted by law.
### Address Errors and Delivery Issues
Customers may be responsible for address-correction, reshipment, or return costs caused by an incorrect or incomplete address.
If tracking stops updating, a parcel appears lost, or tracking says “delivered” but the parcel cannot be located, contact support@hapgamhub.shop promptly. We will assist with a carrier inquiry. Replacement or refund eligibility will depend on the investigation and applicable law.