30-Day Return Window
Except for the exclusions below, you may request a return within 30 days after the order is shown as delivered. You must provide the order number and proof of purchase and receive authorization before sending anything back.
General returns must be unused, undamaged, free of marks, complete with all pieces and instructions, and in the original packaging.
Opened playing cards, board games, or factory-sealed products are normally not returnable for change of mind unless defective, incomplete, damaged in transit, or incorrect.
### Non-Returnable Items
The following are normally not returnable:
- Gift cards, digital products, or downloadable content;
- Opened playing cards, board games, or sealed products without a product issue;
- Customized, personalized, or final-sale products;
- Products damaged through misuse, normal wear, or customer handling;
- Items submitted after the return period; and
- Other items that cannot be returned by law.
Nothing in this section limits mandatory consumer rights.
### Damaged, Incomplete, or Incorrect Items
Inspect your order within seven days after delivery. If an item is damaged in transit, defective, missing pieces, or different from what you ordered, contact support@hapgamhub.shop promptly with the order number and photos.
Once verified, we will provide an appropriate remedy, such as replacement, missing parts, exchange, or refund, at no additional cost. The seven-day notice request does not reduce rights provided by applicable law.
### Return Process
1. Email support@hapgamhub.shop within the return period.
2. Provide the order number, item, and reason for return.
3. Wait for authorization and the correct return destination.
4. Pack and send the item according to our instructions.
5. Use a trackable service and retain the shipping receipt.
Unauthorized returns may not be identifiable or processed. Do not independently send returns to the mailing address displayed on the website.
### Return Shipping
Customers pay return shipping for change-of-mind, accidental-purchase, or other returns not caused by a product or fulfillment issue.
For damaged, defective, incomplete, or incorrect items, we will provide a prepaid label or reimburse reasonable standard return shipping. Expedited or additional charges are not reimbursable unless approved in advance.
### Exchanges
Exchanges depend on stock availability. For faster service, customers may place a new order after the return is approved. For damaged, defective, or incorrect items, we will offer a no-cost replacement or refund depending on availability.
### Refunds
We will email you after receiving and inspecting the return. Approved refunds are issued to the original payment method.
We normally submit refunds within 5–10 business days after approval. Your bank or payment provider may require additional time to post the funds.
Original shipping charges are normally non-refundable unless the item was damaged, defective, incomplete, incorrect, or applicable law requires otherwise.
If a partial return causes the retained merchandise subtotal to fall below the free-shipping threshold, we will not retroactively charge the original standard shipping fee.
### Order Cancellation
Contact Customer Support as soon as possible to request cancellation. If packing or shipping has not begun, we will make a reasonable effort to cancel and refund the order. Shipped orders must be handled under this return policy.